Samson Arega has been appointed as group vice president of customer experience at Ethiopian Airlines
Browsing: Passenger Experience
Virgin Atlantic’s new autumn/winter menu is influenced by contemporary British cuisine, offering seasonality and comfort to passengers in every travel class. The airline is also bringing on board a range of feel-good beverages and new options for pre-flight relaxation in the flagship London Heathrow Clubhouse
APEX has announced the full list of airline industry leaders speaking at APEX/IFSA Global Expo in Long Beach on 28 to 30 October. The lineup of high-profile speakers includes Benjamin Smith, CEO of Air France-KLM, Michael Rousseau, president and CEO of Air Canada, and Shai Weiss, CEO of Virgin Atlantic
1 in 3 adults in the UK are deaf or have hearing loss, and many are planning at least one holiday in the next year – but more than half worry about communicating with crew. In this film released to mark International Week of Deaf People, Virgin Atlantic crew trained in British Sign Language (BSL) showed some special guests how they provide a warm welcome, assist with onboard navigation, and generally make the onboard experience more accessible
Mark Allen Group, owner of Aircraft Interiors International, has acquired Sixth Continent Holdings, owner of The Moodie Davitt Report. The Moodie Davitt Report is a leading media, events and business intelligence player in the global travel retail and airport commercial revenues sector
Highlights of the September issue include the Digital Experience Manager, which can revolutionise IFE curation; our ever-popular annual seating review; how to optimise seat designs for streamlined maintenance; a preview of APEX Global Expo, and more…
A new Virgin Atlantic Clubhouse will be unveiled at Los Angeles International Airport early next…
United has signed the industry’s largest agreement of its kind, with SpaceX bringing Starlink’s Wi-Fi service to…
The Crystal Cabin Award, the world’s leading accolade for innovations in aircraft cabins, has opened the application phase for the 2025 awards, and there are some interesting new developments. Most notably, a dedicated category for accessibility innovations has been introduced
APEX has launched the APEX World Class Lounge Awards, the world’s first dedicated audit and recognition initiative specifically designed to elevate the global airport lounge guest experience