The Crystal Cabin Award, the world’s leading accolade for innovations in aircraft cabins, has opened the application phase for the 2025 awards, and there are some interesting new developments. Most notably, a dedicated category for accessibility innovations has been introduced
Browsing: Passenger Experience
APEX has launched the APEX World Class Lounge Awards, the world’s first dedicated audit and recognition initiative specifically designed to elevate the global airport lounge guest experience
As American Airlines enters the fall/autumn travel season, customers in its long-haul premium cabins will be given new limited-edition amenity kits that highlight the airline’s longstanding fundraising campaign with Stand Up To Cancer (SU2C) and contain wellbeing products
APEX (the Airline Passenger Experience Association) has announced that it has appointed Antonio Penim as its Airline Engagement Director. Penim’s industry experience will help APEX’s strategy to align airlines with advancements in passenger experience technology
Could Friends fans BE more excited? September marks the 30th anniversary of the popular American sitcom, and airlines can get involved with ’30 Years of Friends’, a dedicated IFE channel
The finalists of ‘Best Customer Journey Experience’, a special category of the Crystal Cabin Award due to be presented during APEX Global Expo in October, have been announced. The three innovations in the running have been developed by Skyted, Spafax and Thales
More range, more length, more seats, more width: take a look at Qantas’ upcoming Airbus A321XLR experience, with upgrades over the outgoing Boeing 737 fleet
Icelandair has worked with local artist Sara Riel and Skysupply to create a beautiful and sustainable design for the second in its series of business-class amenity kits
In response to falling demand for its first-class cabins, Oman Air has axed the travel class – and in the process has implemented a low-cost way to expand its business-class seat count, combined with a big comfort upgrade. Business flyers can now enjoy a luxurious enclosed suite with an 82in pitch and some special Omani touches
JetZero, a company developing the first commercial blended wing body (BWB) airplane, has found a slightly unexpected investor in the form of Alaska Airlines. If purchase options are taken up, passengers could be in for an amazing experience in the cabin