British Airways has announced that it is refreshing its First and Club lounges at Chicago O’Hare Airport, and has also revealed details of its lounge improvement programmes at Edinburgh and Berlin
Browsing: Passenger Experience
Delta CEO Ed Bastian astounded CES during his keynote speech at the opening of CES in Las Vegas by announcing a brand new technology that could completely transform passenger experiences in airports around the world – Parallel Reality
Delta Air Lines CEO Ed Bastian has announced several technology innovations that he says will transform the future of air travel. Bastian was keynote speaker at CES in Las Vegas this week, where he outlined several initiatives that will be introduced beginning this year, including enhanced IFE and app technology, Parallel Reality display screens, AI machine learning, and even exoskeletons
Delta Air Lines is preparing to launch the first Parallel Reality beta experience for the airport experience. This tailored customer experience has potential to be further expanded across the journey, including the inflight experience
Delta is the first airline to keynote CES, and at this week’s event in Las Vegas, CEO Ed Bastian brought the house down. In front of the world’s top innovation and technology specialists, he shared his vision for the future of travel, demonstrating how technology in the hands of a purpose-driven, consumer-focused company can redefine consumer expectations
South Korean electronics specialist, LG Display has revealed exciting OLED display innovations for the aircraft cabin that the company will be showing at CES 2020 in Las Vegas. Highlights will include OLED video walls, which can create a greater feeling of openness in the cabin
The FAA has issued an STC to FACC for its Passenger Luggage Space Upgrade, which is designed to increase baggage volume in overhead bins by 67%
WestJet has announced Juliet, its digital travel assistant available on Google Assistant, which can give customers a hands-and screen-free way to have their questions answered on the day of travel
As part of a pilot project, Recaro Aircraft Seating has installed ‘connected seats’ on a TAP Air Portugal A321 single-aisle aircraft. The trial also marks the first time that Recaro has designed, produced and certified an aircraft installation under its own DOA authority
Delta has reinvented the service offering in its international Main Cabins, with new touches designed by flight attendants, including welcome cocktails, hot towels, bistro-style dining and more