Collins Aerospace’s Venue cabin management system (CMS) has had “a little work done”, including a new GUI that simplifies cabin control for passengers
Browsing: Passenger Experience
Delta Air Lines has won the J.D. Power 2021 North America Airline Satisfaction award, following positive feedback from customers who appreciated its crew standards, its approach to removing change fees, and its empty middle seats policy
The Ask First disability awareness training initiative is being launched to help the aviation industry improve the travel experience for disabled passengers
Media Carrier has been successful in an international tender process for Air Astana’s ‘Digital Press Service’, which will see it provide its Media Box digital media library to the Kazakhstani airline
Some refreshingly ‘old normal’ airline news! From the 1st of May, American Airlines will reintroduce a full inflight beverage service in all its domestic premium cabins, followed in June with main cabin service
As a bellwether for recovery of the aviation sector, data from lounge operator, Airport Dimensions, indicates that its market is heading towards recovery, with recent weeks marking the busiest period for the group since the beginning of the pandemic
ANA has adopted Adaptive’s ACES mobile IFE system across its fleet, in order to digitalise its inflight magazines, newspapers and magazines. The airline predicts that the switch to digital press could reduce ANA’s carbon footprint by eliminating more than 1,500 tons of paper emissions per year
Sound triggers memory. Put your headphones on, sit back, relax and dream of where you will be flying to soon. Virgin Atlantic has created an hour-long ‘super chill’ version of its ASMR video, which captures the sights and sounds of travelling and triggers a ‘tingle’
Virgin Atlantic has applied ASMR (autonomous sensory meridian response) techniques to create videos that can remind flyers of exactly what they’ve been missing in the travel experience. Immerse yourself in this ASMR and enjoy the little things you have missed out on over the past year
An Airspace interior, boutique-style inflight service, IFEC and tailored meal choices: JetBlue is packing a lot into the economy cabins of its Airbus A321LR transatlantic services