Collins Aerospace has launched the Electronic Cabin Bag (eCB), a system that digitalises and automates cabin crew tasks, and enables passengers to use their PEDs for shopping and service requests, removing the need to touch high-traffic call buttons.
Browsing: Passenger Experience
Most airlines removed their inflight magazines in 2020, as a hygiene precaution against SARS-CoV-2. However, the popular Hemispheres monthly inflight magazine will soon be found in seatback pockets again thanks to antimicrobial technology
Panasonic Avionics has unveiled a range of new and upcoming features for Arc, its 3D inflight moving map platform. The first round of new features include Arc for Young Explorers and OneMedia integration, with a map designer tool to follow
Collins Aerospace’s Venue cabin management system (CMS) has had “a little work done”, including a new GUI that simplifies cabin control for passengers
Delta Air Lines has won the J.D. Power 2021 North America Airline Satisfaction award, following positive feedback from customers who appreciated its crew standards, its approach to removing change fees, and its empty middle seats policy
The Ask First disability awareness training initiative is being launched to help the aviation industry improve the travel experience for disabled passengers
Media Carrier has been successful in an international tender process for Air Astana’s ‘Digital Press Service’, which will see it provide its Media Box digital media library to the Kazakhstani airline
Some refreshingly ‘old normal’ airline news! From the 1st of May, American Airlines will reintroduce a full inflight beverage service in all its domestic premium cabins, followed in June with main cabin service
As a bellwether for recovery of the aviation sector, data from lounge operator, Airport Dimensions, indicates that its market is heading towards recovery, with recent weeks marking the busiest period for the group since the beginning of the pandemic
ANA has adopted Adaptive’s ACES mobile IFE system across its fleet, in order to digitalise its inflight magazines, newspapers and magazines. The airline predicts that the switch to digital press could reduce ANA’s carbon footprint by eliminating more than 1,500 tons of paper emissions per year