Prof Dr Peter Vink, chair of vehicle interior design at TU Delft, has made this video as a summary of scientific research that indicates what the priorities should be for improving the aircraft interior experience. Seat and noise are key elements
Browsing: Passenger Experience
Ava Airways, a startup airline based in the Dominican Republic due to launch later this year, has entered into a partnership with Ada, to develop a self-service concept that will scale customer support, increase revenue opportunities, and enhance the passenger experience
Following the reveal of The Booth, the social space on Virgin Atlantic’s A350s with a leisure configuration, the airline has unveiled a series of new experiences that can be enjoyed in the zone, from wine tasting to cards
JetBlue has made two key leadership changes involving two familiar figures from the passenger experience sector. Don Uselmann has been appointed VP of inflight experience, while Chris Buckner has been promoted to VP of loyalty programmes and partnerships
This morning saw the inaugural flight of Etihad Airways’ first Airbus A350-1000. The airline has taken a different cabin design direction from its B787s and A380s, with two travel classes and forward-facing suites, while maintaining a sense of brand consistency
Do you admire someone’s work in the catering and onboard services sector? The deadline to nominate them for their hard work and contributions to the sector has been extended to 13th April
The shortlist for the Crystal Cabin Awards 2022 has been announced, and one entry seems to be gaining the most interest in the mainstream media: Elevate, a single-aisle aircraft cabin that uses ‘floating furniture’ in business class. With such interest, Elevate warrants a closer look beyond the eye-catching visuals
The Crystal Cabin Award, the foremost international prize for innovation in the aircraft cabin, is returning as an in-person event in 2022. The high-calibre judging panel has some tough work ahead to assess the shortlist of innovations, with key themes being sustainability, digitalisation and flexibility
A report published by Cranfield University and Inmarsat explores 21 cutting-edge concepts, such as conscious aircraft and the ‘connected journey’, which can help aviation address changes to passenger expectations and climate concerns. The report highlights “enormous opportunities” that can be exploited from these transformative changes for the aviation industry
World Travel Catering & Onboard Services Expo (WTCE) is celebrating its 10-year anniversary with the launch of its Onboard Icons competition, which will recognise outstanding contributions made by individuals in the sector over the last decade