Browsing: Passenger Experience

World Travel Catering & Onboard Services Expo (WTCE) will return to Hamburg in April 2025 with more features, introduced to highlight the latest advances in the onboard sector. From onboard technology to sustainability, wellbeing to thought leadership, the event will have something to offer everyone in the inflight catering, passenger comfort and onboard services sectors

Two female Virgin Atlantic crew members welcoming guests on board an aircraft using sign language

1 in 3 adults in the UK are deaf or have hearing loss, and many are planning at least one holiday in the next year – but more than half worry about communicating with crew. In this film released to mark International Week of Deaf People, Virgin Atlantic crew trained in British Sign Language (BSL) showed some special guests how they provide a warm welcome, assist with onboard navigation, and generally make the onboard experience more accessible