Browsing: Passenger Experience

disabled people at the airport enjoying time and looking forward to flying for a relaxing holiday

A new expert group has been announced in the UK today, which will work to improve accessibility, empower consumers and raise industry standards for disabled passengers, from booking to inflight, to baggage claim. The Aviation Accessibility Task and Finish Group will be led by Baroness Grey-Thompson, with members including presenter and disability campaigner Sophie Morgan

Last week’s APEX/IFSA Global Expo in Long Beach, California has been hailed a “record breaking” success. According to APEX (the Airline Passenger Experience Association, nearly 3,000 airline industry decision-makers, including representatives from 90 airlines, attended the event to see innovations, discussions, awards winners and more

Highlights from another busy day at the passenger experience event in Long Beach include FlightPath3D and Delta Air Lines revealing moving maps designed for accessibility, high-profile speakers discussing personalised customer experiences and supply chain complexities, and cooking demonstrations by renowned chefs

As part of a multimillion-dollar aircraft cabin refurbishment and upgrade programme being rolled out across 10 of its A330-200s, Qantas has revealed it plans to install the same economy-class seats due to be fitted on its Project Sunrise ultra-long-haul fleet. The seats bring extra comfort, larger IFE displays, in-seat power and Bluetooth