Engr. Badr Mohammed Al-Meer, group CEO of Qatar Airways, has revealed several developments in line with his vision to invigorate the airline. His plans include new products and services, including the introduction of new First Class cabins: “No one can develop a first class cabin better than us”
Browsing: Passenger Experience
Discover Airlines, a Germany-based leisure airline that is part of Lufthansa Group, has installed the Aerena Inseat System by AERQ, making it the launch customer. The installation marks an important milestone for AERQ, as an STC (Supplemental Type Certificate) covering the installation of the Aerena system has been issued by EASA
The organisers of the Passenger Experience Conference (PEC), part of the Aircraft Interiors Expo event in Hamburg, have released the first details of this year’s programme. The one-day event will return on 27th May, with key topics being how to improve onboard environments, services, and the wider passenger experience
Etihad Airways is making efforts to ease the travel experience for passengers observing the holy month of Ramadan. Starting from 10th March, passengers across all Etihad cabin classes to select destinations will be offered special amenities, Iftar meals, and dedicated prayer facilities
Airports Council International (ACI) World has announced its list of the best airports in the world in terms of customer experience, as chosen by passengers, based on 595,000 surveys collected during 2023. More than 400 airports were rated – where does your favourite airport rank?
Key themes of the March 2024 issue include how to improve entrance areas, a look at the Russian cabin industry under sanctions, IFC, BermudAir’s sustainable seat design, window design, and much more
British Airways has announced more than 600 initiatives which it says will ‘transform the airline’, as part of a £7 billion transformation plan. Headline investments include a brand-new First suite, and new seats and cabin interiors for short-haul
The Crystal Cabin Award, widely considered to be the most prestigious accolade of aircraft cabin innovation, is returning in May. Following an initial vetting process, 72 entries have made it through to the 2024 shortlist
Registration is now live for Aircraft Interiors Expo (AIX) and World Travel Catering & Onboard Services Expo (WTCE). Major industry players such as Boeing, Airbus, Recaro, Safran, Panasonic Avionics, and Collins Aerospace will return this year at the Hamburg Messe from 28-30 May 2024
AERQ, the joint venture between LG Electronics and Lufthansa Technik, has received EASA Form 1 certification. This certificate of airworthiness is a major milestone for AERQ’s entry into the aviation, airline and MRO sectors