The organisers of World Travel Catering & Onboard Services Expo (WTCE) have released the findings of a survey looking at the expectations of passenger experiences in the South-East Asia market. The survey finds that customer service quality ranks highest among passenger considerations in the region, followed by food and beverage quality
Browsing: Passenger Experience
EVA Air has revealed its fourth-generation premium-economy seat, installed in its newly delivered Boeing 787-9 aircraft. The airline says the seat takes the premium economy experience from an “upgraded economy” standard to a “business-class-like” experience
Sonic branding is the first guest experience touchpoint to be revealed ahead of Riyadh Air’s first flight in 2025. The sound of Riyadh Air, titled ‘Sound of a New Era’, was composed and orchestrated at London’s Abbey Road Studios, by a mix of Saudi and international musicians
Aeroméxico is bringing in a new business-class bedding kit, called the Premier One Comfort Kit. The kit has been designed by NewTerritory and crafted by John Horsfall, as part of a wider project to refresh the visual language of the airline’s aircraft interiors
Following another year of hosting events that bring together industry leaders, RedCabin ended 2024 by welcoming delegates from around the world to its first Asia event, to discuss the latest innovations in aircraft cabin interiors. Engineers, designers and manufacturers shared many insights
Anuvu’s exclusive agreement brings Headspace content curated with travel in mind, giving passengers moments of relief from stress via the inflight entertainment system
The organisers of World Travel Catering & Onboard Services Expo (WTCE) have announced that the ‘Wellbeing Walk-Through’ will return for the 2025 show. The feature gives visitors an immersive experience where they can explore the show floor and learn about the latest products that can enhance passenger health, wellbeing and comfort
An impressive lineup of aircraft interior innovation has been assessed by the Crystal Cabin Awards judging panel, to decide the 22 finalists across the seven categories. Many leading airlines, suppliers, manufacturers and design firms are competing to have their innovations recognised by the world’s most prestigious prize for innovation in aircraft interiors
The number of customers choosing vegan inflight meals is rising globally. Emirates is continuing to expand its vegan cuisine offer by workshopping new dishes made with innovative ingredients, as well as adding curated vegan meals for children, and offering new dishes onboard and in lounges
JPA Design has revealed Afterglow, a private jet cabin retrofit concept centred around human wellness, and elevating the luxury aviation experience. The studio believes its approach to the concept has the potential to influence the future of commercial aviation