Singapore Airlines (SIA) has announced it is investing S$1.1 billion (US$0.83 billion) in a programme to install all-new long-haul cabin products across 41 A350-900 long-haul and ultra-long-range (ULR) aircraft in its fleet. The programme includes unique first class and business class seat designs
The organisers of World Travel Catering & Onboard Services Expo (WTCE) have secured more than 40 new exhibitors that will debut at the 2025 event in Hamburg on 8-10 April. These new names will join a wide range of regular exhibitors, offering everything from food and beverages, to sustainable options, all designed to enhance the onboard experience for passengers
Last week’s APEX/IFSA Global Expo in Long Beach, California has been hailed a “record breaking” success. According to APEX (the Airline Passenger Experience Association, nearly 3,000 airline industry decision-makers, including representatives from 90 airlines, attended the event to see innovations, discussions, awards winners and more
Thales’ innovative range of accessible in-flight entertainment technologies has won a Crystal Cabin Award in a special category: ‘Best Customer Journey Experience’. Thales won with the Suite for Accessible IFE Solutions, which supports passengers who have visual and hearing assistance needs
AERQ, the Hamburg-based start-up developing digital platforms for aircraft cabins, has announced that it is discontinuing its business activities due to significant obstacles in entering a very sensitive market for IFE systems
Highlights from another busy day at the passenger experience event in Long Beach include FlightPath3D and Delta Air Lines revealing moving maps designed for accessibility, high-profile speakers discussing personalised customer experiences and supply chain complexities, and cooking demonstrations by renowned chefs
Thai Airways has signed a contract with Neo Space Group (NSG) for in-flight connectivity (IFC) technology that leverages SES Open Orbits network and will provide passengers with internet speeds of up to 200Mbps
Finnair is celebrating the completion of the first cabin refurbishment in its Embraer E190 renewal programme. Everything from the lighting system to the colour scheme has been updated, while lighter seating has enabled a weight reduction of 150kg per aircraft
The US Department of Transportation has issued a penalty of US$50 million to American Airlines for failing to provide a safe and dignified air travel experience for passengers with disabilities. The record fine is 25-times larger than any previous US DOT penalty against an airline for violating disability regulations. “The era of tolerating poor treatment of airline passengers with disabilities is over,” said Transportation Secretary Buttigieg
Spafax has announced the renewal of its longstanding IFE content partnership with Korean Air, with the next phase to focus on enhancing operational efficiency, transparency, and passenger engagement
