A new expert group has been announced in the UK today, which will work to improve accessibility, empower consumers and raise industry standards for disabled passengers, from booking to inflight, to baggage claim. The Aviation Accessibility Task and Finish Group will be led by Baroness Grey-Thompson, with members including presenter and disability campaigner Sophie Morgan
Television presenter and disability advocate Sophie Morgan has created a documentary in which she sends a group of disabled travellers undercover to expose the injustices – and consequences – of inadequate service experienced when flying. As she says, “It’s a hard watch at times. But a necessary one”
A preview of the new Business Class experience in Singapore Airlines’ Airbus A350-900s. Launching in the second quarter of 2026, the all new and upgraded seats are designed to offer greater levels of privacy, comfort, and convenience
Enjoy a sneak preview of Singapore Airlines’ luxurious new First Class cabin for its seven A350-900ULR aircraft, which the airline says will set “new industry benchmarks” when it launches in the first quarter of 2027
Singapore Airlines (SIA) has announced it is investing S$1.1 billion (US$0.83 billion) in a programme to install all-new long-haul cabin products across 41 A350-900 long-haul and ultra-long-range (ULR) aircraft in its fleet. The programme includes unique first class and business class seat designs
The organisers of World Travel Catering & Onboard Services Expo (WTCE) have secured more than 40 new exhibitors that will debut at the 2025 event in Hamburg on 8-10 April. These new names will join a wide range of regular exhibitors, offering everything from food and beverages, to sustainable options, all designed to enhance the onboard experience for passengers
Last week’s APEX/IFSA Global Expo in Long Beach, California has been hailed a “record breaking” success. According to APEX (the Airline Passenger Experience Association, nearly 3,000 airline industry decision-makers, including representatives from 90 airlines, attended the event to see innovations, discussions, awards winners and more
Thales’ innovative range of accessible in-flight entertainment technologies has won a Crystal Cabin Award in a special category: ‘Best Customer Journey Experience’. Thales won with the Suite for Accessible IFE Solutions, which supports passengers who have visual and hearing assistance needs
AERQ, the Hamburg-based start-up developing digital platforms for aircraft cabins, has announced that it is discontinuing its business activities due to significant obstacles in entering a very sensitive market for IFE systems
Highlights from another busy day at the passenger experience event in Long Beach include FlightPath3D and Delta Air Lines revealing moving maps designed for accessibility, high-profile speakers discussing personalised customer experiences and supply chain complexities, and cooking demonstrations by renowned chefs
