As the latest step in Diehl Aviation’s strategy to offer operations facilities close to its customers worldwide, the supplier has opened a second Customer Collaboration Space. The new space is in Hamburg, complementing the introduction of the company’s first Customer Collaboration Space in Seattle, Washington, USA. Both locations are major centres in the global aircraft interiors sector, being home to Airbus and Boeing, respectively.
The new Hamburg space offers a flexible environment that is divided into various areas. These areas include the Innovation Exhibit Area, with a rolling exhibition of the company’s latest prototypes and products; and the Collaborative Workshop Area, where ideas are developed and refined together with customers and partners. This versatile room layout is intended to promote collaboration across locational and functional boundaries, and to advance the process of innovation at Diehl.
“Our Customer Collaboration Spaces are a central component of our strategic goals,” stated Harald Mehring, CCO of Diehl Aviation. “To better understand our customers’ needs and develop customised solutions for them, we want to actively obtain customer feedback and work on changing things together. Cooperating closely with customers in the Customer Collaboration Spaces allows Diehl Aviation to identify market requirements early on and develop modular, highly integrated solutions together with customers. What sets this apart: Diehl Aviation’s entire range of skills and products can basically be used in the Collaboration Space, which offers customers a tremendous advantage.”
Many customers and partners attended the opening celebration of the Customer Collaboration Space in Hamburg on 28th August, as did Dr Melanie Leonhard, Hamburg’s Senator for the Economy and Innovation. In her opening address, Leonhard said: “Hamburg is one of the world’s leading aviation centres. Companies in the aviation industry find here a close network of customers and partners from business, science and politics. Diehl Aviation’s new Customer Collaboration Space will now further strengthen the cabin portfolio in Hamburg. This new experience space involves aircraft manufacturers and airlines in the development process at an early stage. This is good for the companies, and for Hamburg as an aviation location as a whole.”
