IndiGo, the Indian low-cost airline, has brought in a three-point disembarkation process designed to enable customers to exit the aircraft in less time. IndiGo says it is the first airline in the world to use this process, which, as its name suggests, uses three aircraft doors as exits: two forward and one rear (with an exit ramp). The process is designed to simplify and speed-up the customer experience as well as benefitting the operational efficiencies of airport operators and ground-handlers.
IndiGo has conducted trials of the process, which its says was met with encouraging customer feedback. The disembarkation procedure will be initially implemented on IndiGo’s A320 and A321 fleet for flights arriving at remote stands at Delhi, Mumbai, and Bengaluru, and will be progressively deployed across its wider network (IndiGo’s fleet of over 280 aircraft operates more than 1,600 daily flights). On applicable flights, the cabin crew will make the necessary announcements to inform customers how the deboarding process works..
Sanjeev Ramdas, IndiGo’s executive vice president, said of the initiative, “At IndiGo, we have always looked at newer ways to enhance our customer experience and make flying, as well as our ground operations, efficient and hassle-free. Adding a third ramp for disembarkation is a simple yet effective way to complete a smooth travel experience for our customers. We have always been known for setting new benchmarks in innovating travel and our 16th anniversary is the perfect occasion to make the experience a little sweeter for our customers – as they can get to work or meet their loved ones quicker.”
