JetBlue has announced that John Flaherty is the airline’s new vice president of inflight experience, responsible for leading and supporting new and current crewmembers, ensuring they have the necessary tools and training in terms of safety, hospitality and customer experience.
Flaherty joined JetBlue more than 15 years ago as a frontline airport crewmember, and has since served the airline’s airport operations in a variety of roles with multiple promotions, most recently as director of airports for JetBlue’s Boston operation. He helped grow JetBlue’s Boston presence from just a handful of gates more than a decade ago to one of the largest operating carriers at Boston Logan International Airport. He has also led JetBlue’s crewmembers through a number of industry challenges, including the pandemic.
“With a deep understanding of JetBlue’s culture and service, as well as his operational expertise, John was an obvious choice to lead our inflight team,” said Ed Baklor, JetBlue’s head of customer care and programmes. “Since coming to JetBlue in 2006, John has been able to excel as a leader, growing our Boston operation to what it is today. He understands that our crewmembers are the reason we are who we are, a world-recognised customer-focused travel company. I am confident John will achieve great things in this new role, as he has in previous roles he has held at JetBlue.”
Robin Hayes, CEO of JetBlue added, “As we congratulate John for this well-deserved promotion we also remember our much loved Norbert Strissel, who was our previous director, airports in Boston and who we sadly lost suddenly back in January 2019. Norbert was John’s biggest fan and Norbert’s affection for our people and culture was instrumental to John’s growth as the incredible leader he is today.”