Author: Jennifer Coutts Clay

Jennifer Coutts Clay is the author of Jetliner Cabins: Evolution & Innovation, still the only comprehensive guide to aircraft-cabin design, covering trends from the 1970s to the present day ( At British Airways, Jennifer held senior positions including head of western USA (operations and sales), head of Scotland, and controller of corporate identity, responsible for the US$75m program during the privatization of the airline and fleet refurbishment, including Concorde. At Pan Am, as general manager of product design & development, Jennifer led a US$25m passenger-experience upgrade. As principal of J. Clay Consulting, Jennifer supports historical aviation research, and she is a founding member of the Crystal Cabin Awards.