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Gulf Air revamps Bahrain lounge

Bahrain’s national carrier, Gulf Air has officially inaugurated its Falcon Gold Lounge at Bahrain International Airport. The fully renovated lounge has a new design which integrates contemporary design and architecture with Arabian influences, while combining peace and tranquillity with extensive modern-day business and catering facilities. For the first time, premium passengers have the added facilities of seven private sleeping rooms, a cigar lounge and shower rooms with hotel-style towels and luxury brand toiletries and amenities.

Passengers can stay connected with free Wi-Fi throughout the lounge, discreet power sockets at every seat, and a business centre that includes PCs, fax machines and printers. For families, the lounge offers a spacious family room with highly trained professional SkyNannies in attendance, as well as a gaming room equipped with Xbox and PlayStation units (right).

The lounge upgrade is in-line with the airline’s service and product enhancement strategy both in the air and on the ground, including the company’s aircraft, which are either new or have been refurbished. The current fleet age is 5.2 years, one of the youngest in the region.

Gulf Air's CEO, Samer Majali, stated, “Bahrain serves as a crucial transit hub for our passengers from the United Kingdom so developing and improving our product is key to ensuring customer satisfaction throughout their journey with us. The new lounge is the latest in a series of service enhancements across our entire passenger value chain including the re-launch of our Sky Nanny Service, Sky Chef, online check in and robust network connectivity in the Middle East.

“We believe in investing in our customers and, as we keep improving ourselves in our customer service on the ground, we will continue to add more features and facilities in the air as well, so that our premium customers enjoy a consistently enhanced experience throughout their journey” Majali concluded.

Gulf Air's chief services officer, Marcus Bernhardt added, “The revamp of the Bahrain Falcon Gold Lounge is part of an extensive lounge-renovation program across our network, which saw the inauguration last year of our new premium lounge in Terminal 4 at Heathrow International Airport in London, and will be proceeded next year by the upgrading of our premium lounge in Dubai International Airport.”

The architectural design of the new 1720 sq.ft lounge offers business, dining, lounging facilities and TV areas in addition to offering panoramic views of the runway through a high glass wall. There are also separate prayer rooms and secure lockers for those who want to use these facilities. The private sleeping rooms have comfortable beds with dimming lights and a ‘do not disturb’ option to rest in privacy. The rooms are also equipped with high-definition TVs with wireless headphones. The self-service buffet area offers a wide variety of snacks and meals, including an Italian coffee corner offering LavAzza coffee.

The lounge can accommodate up to 200 people and all Platinum, Gold and Silver card-holding FFP members of Gulf Air, and premium class ticket holders of Gulf Air’s code-share partner airlines, have access to it.

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