Latest Videos

The trials of the seatbelt industry

icelandair_video

Enjoy the story of Belty, the first European seatbelt, as he grows up. He also shares the challenges that Anjou Aeronautique has faced in the seatbelt industry over the years

22 September, 2017


United: Safety is Global

icelandair_video

Icelandair has developed an unusual and immersive IFE experience. No VR headsets are required: instead for its debut, ‘Ahead of Time’, a three-act immersive performance, took place on an 11-hour flight from Heathrow to JFK via Iceland starring real actors and a cast of cabin crew to promote the airline's stopover service

21 September, 2017


Visit Our YouTube Channel

Read Latest Issue

After watching Boeing's 'Women Make Us Better' video above, why do you think there is still such a small proportion of female engineers in aviation? 

Supplier Spotlight

Join our
LinkedIn Group


Industry Opinion

« back to blog listings

Online security is a process, not a competition

According to online security expert Brian Krebs, United Airlines has rolled out a series of updates to its website that it claims will improve the security of its customer accounts. These changes include moving from a four-digit PIN to a password, as well as customers being required to pick five different security questions and answers.

United Airlines is clearly attempting to incrementally advance consumer security, while maintaining usability. We remind ourselves every day that security is a process, and for it to be so, it has to become part of business as usual – not a milestone, or a sprint to the finish line. The race has not been run, or won. It’s not, in fact, a race at all – and although hackers might not see it that way, we’re in it for the duration. Any good security program must be a balance between effectiveness and convenience, between threat protection and customer friction – and all in perfect unison, in sequence and timing, just like a good duet.

The approach United Airlines is taking seems thoughtful and appropriate, given the number of customers who use the system on a daily basis, and the need to provide timely and ubiquitous access to flight information, reservations, tickets and other travel information.

United's approach is unlike many companies we've seen of late. It’s not about deploying the most visible and impactful (or some would say, disruptive) techniques in front of consumers in an effort to demonstrate security to customers. It’s early, but it just might be the case that United is doing the opposite: forming the key elements of a foundational plan to incrementally increase actual consumer security.

As they continue along this path, I would expect to see United leading the way with new and innovative techniques to secure its customer base. But first, let’s let them get started. I’m sure there is more to follow. As practitioners, we can choose to take a step back and deploy our curiosity rather than skepticism, and give United the space they need to demonstrate leadership in this area.

Robert Capps is VP of business development at NuData Security, a company which develops systems that can positively verify users online, using real-time behavioral analytics

 

 

7 December 2016

Comments:

There are currently no comments.

If you would like to post a comment about this blog, please click here.
Read Latest Issue

Read Latest Issue

Web Exclusives

Airbus is consolidating cabin design and the passenger experience across its model range with the Airspace brand, which may just gain airlines a few more ‘likes’ on social media
Click here to read more

The Desire Lines concept has been conceived to shape a new future for the aerospace industry – and for Zodiac Aerospace
Click here to read more

The SportJet isn’t just another concept: this airborne sports clinic is part of Sukhoi’s strategy to boost sales of the SuperJet 100 regional aircraft, and it is ready for team orders
Click here to read more

Could a freighter hold the secret to the next-generation passenger experience? A3, an Airbus outpost in California, believes that with its Transpose concept, it does. Let’s give Transpose a closer look – and a reality check
Click here to read more

A major air disaster with low loss of life – 2013's Asiana 214 crash offers lessons in what went right and what went wrong inside the passenger cabin
Click here to read more


Supplier Spotlight

Supplier SpotlightClick here for listings and information on leading suppliers covering all aspects of the aircraft interiors industry. Want to see your company included? Contact simon.hughes@ukimediaevents.com for more details.

فروشگاه اینترنتی فروشگاه اینترنتی سیستم همکاری در فروش ماهواره جیبی اندروید کانال تلگرام چت روم ماهواره آنلاین اندروید دانلود فیلم فروشگظ;ه اینترنتی

Submit your industry opinion

Industry BlogDo you have an opinion you'd like to share with the aircraft interiors community? Good or bad, we'd like to hear your views and opinions on the leading issues shaping the industry. Share your comments by sending up to 500 words to adam.gavine@ukimediaevents.com

Submit Your Recruitment Ad

Recruitment AdTo send us your recruitment advertising or to receive information on placing a banner please email simon.hughes@ukimediaevents.com