Latest Videos

Intelsat interviews: Part one, two & three

womenmakeusbetter_video

This interview with Mark Rasmussen, Intelsat's VP and GM for mobility, complements the special feature on the future of inflight connectivity in our September 2017 issue.

22 August, 2017


Aerotoxic Syndrome: Part one

womenmakeusbetter_video

This documentary by Tim van Beveren investigates aerotoxic syndrome, including the issues of fume events and tricresyl phosphate (TCP), with input from researchers, and from pilots who claim to be affected by such fumes.

22 August, 2017


Visit Our YouTube Channel

Read Latest Issue

Many flyers love to complain about comfort in economy class, but also love cheap fares. Do you foresee a point in the next 20 years when long-haul economy is significantly more comfortable?

Supplier Spotlight

Join our
LinkedIn Group


Industry Opinion

« back to blog listings

Take travel personally

The lowering of air fares, growth in technology-driven onboard services and the rise of premium economy are just some of the major trends influencing the global travel industry today.

As new travel markets open in previously less developed regions, there are now more passengers than ever before. Travel operators must understand the changing travel landscape and respond accordingly.

Price is still the deciding factor when consumers plan their air travel. They will stop at nothing to find the best deal. According to latest insight and statistics from travel specialist Expedia and the Airlines Reporting Corporation, travelers search an average of 48 times on eight different sites before booking a flight. Competition between airlines is therefore extremely fierce, and has seen global air ticket prices decline on average by 8% when compared to last year.

Particular regions have experienced more acute price drops throughout 2015. For travelers interested in going from North America to Asia-Pacific, economy air fares fell on average 13%. In Europe, the cost of an economy ticket between European countries is now on average 17% cheaper than in 2014. This change in the cost of airfare has had a direct impact on the choice of quality available to travelers of all budgets. Yet, it is clear to see that consumers still want the best service their money can buy.

Responding to consumer expectations, airlines are ensuring unparalleled luxury is available in both first and business classes, with menus designed by Michelin-starred chefs, premium ingredients regionally sourced and extended passenger comfort. However, this has led to increased focus on savings at the back of the aircraft.

There is also an increasing trend for passengers who are willing to pay a little more for something better than economy. A few airlines have tried to fill that middle market product gap simply by adding a few inches of legroom and a couple of perks such as welcome drinks, speedy boarding and noise-cancelling headphones to what is effectively the same product they have in the economy cabin.

However, other airlines are taking a more ambitious approach in catering to the needs of entrepreneurs, economy business travelers, and more affluent leisure travelers. They are introducing a true, differentiated premium economy class. This offering will include a variety of unique perks unavailable in standard economy, such as free food and drink, superior inflight entertainment and increased technology onboard.

Generation Y are synonymous with the latest technological developments and integrate their lives with smart technology wherever possible. Technology and infrastructure advances mean that personalized travel will no longer be limited to booking a flight or hotel via a smartphone. Airlines are taking note of this trend and are striving for a personalized ‘end to end’ experience. Travelers will be able to seamlessly pre-order inflight meals, book their air fare, receive traffic alerts for the journey to the airport and select inflight entertainment, all from their smartphone. Affording travelers this complete package will influence their buying habits and go a long way to enhancing the overall passenger experience.

The World Travel Catering & Onboard Services Expo (WTCE) represents the ideal platform to discuss these current and future trends, plus much more when it returns to Hamburg on April 5-7, 2016. Trends will also be debated at the Passenger Experience Conference, held on April 4, which provides delegates with an ideal forum for discussion on cabin innovation and profitability strategies.

The exhibition will offer a unique platform for professionals from across the air and rail industries to meet over 300 industry suppliers and source the latest onboard products, such as Montezuma’s line of luxury chocolates, Gastro Culinary Innovation’s hot savory snacks and LSG Sky Chef’s range of catering, onboard retail, equipment and logistics solutions. Visitors will have the opportunity to attend a wide range of networking events and view demonstrations from world-class chefs.

Building on its successful launch at last year’s show, the Travel Retail Zone will return. Reflecting the huge growth this sector has experienced in recent years, the Travel Retail Zone allows buyers to meet with suppliers of sale-on-board items and discuss how they can boost their offering to appeal to the modern traveler. The Travel Retail Trail will also lead attendees to those exhibitors around the show floor with a travel retail offering, making it easy for them to plan their visit and come away with plenty of inspiration.

Visitors can also take advantage of the Taste of Travel theater, which returns to the show to promote the latest innovations in onboard services and travel catering. Some of the industry’s most sought-after names will provide interactive demonstrations, thought-provoking presentations, tasting and sampling opportunities.

Kicking off Passenger Experience Week 2016, the highly regarded Passenger Experience Conference runs on Monday 4th April, the day before the exhibition opens. In-depth breakout sessions will highlight the trends impacting cabin interiors and passenger comfort, passenger entertainment and connectivity, hospitality, service and retail. After an information-packed day at the conference, delegates can join exhibitors and visitors at the Industry Networking Party where an evening of entertainment and cocktails will allow them to network in a relaxed environment.

As part of Passenger Experience Week 2016, WTCE is co-located with Aircraft Interiors Expo, the world's largest event dedicated to sourcing the latest innovations, technologies and products for the cabin interiors, inflight entertainment and passenger comfort industries.

To register for free entry to the World Travel Catering & Onboard Services Expo and Aircraft Interiors Expo, please visit: www.worldtravelcateringexpo.com/register

 

25 February 2016

Comments:

There are currently no comments.

If you would like to post a comment about this blog, please click here.
Read Latest Issue

Read Latest Issue

Web Exclusives

A major air disaster with low loss of life – 2013's Asiana 214 crash offers lessons in what went right and what went wrong inside the passenger cabin
Click here to read more

While flight 1549 has been dubbed ‘the Miracle on the Hudson’, that no one died was down to the skill and judgment of the crew – crew like Doreen Welsh, who spoke to Marisa Garcia to give her professional, first-hand perspective of an airplane crash
Click here to read more

Find out a little more about the new chairman of the Oneworld global airline alliance, Pekka Vauramo. In his other role as CEO of Finnair, he has found that experience and wise spending is better for profits than constant cost cutting
Click here to read more

Germany-based aircraft interiors specialist, SII Deutschland has developed the first accessible seating area for senior passengers in economy class
Click here to read more

Inflight connectivity may be becoming more powerful, but will it be able to keep pace with the demands of data-hungry apps? Let’s consider the future demands that tech-savvy passengers will be placing on inflight wi-fi systems, and how providers should react
Click here to read more


Supplier Spotlight

Supplier SpotlightClick here for listings and information on leading suppliers covering all aspects of the aircraft interiors industry. Want to see your company included? Contact simon.hughes@ukimediaevents.com for more details.

فروشگاه اینترنتی فروشگاه اینترنتی سیستم همکاری در فروش ماهواره جیبی اندروید کانال تلگرام چت روم ماهواره آنلاین اندروید دانلود فیلم فروشگظ;ه اینترنتی

Submit your industry opinion

Industry BlogDo you have an opinion you'd like to share with the aircraft interiors community? Good or bad, we'd like to hear your views and opinions on the leading issues shaping the industry. Share your comments by sending up to 500 words to adam.gavine@ukimediaevents.com

Submit Your Recruitment Ad

Recruitment AdTo send us your recruitment advertising or to receive information on placing a banner please email simon.hughes@ukimediaevents.com